Order Information

Information on Ordering, Shipping, Returns, Privacy, Trust and Contact

At this time the options we have for you to order are by phone, mail or eMail.

Telephone Orders

By far the fastest, safest and easiest way we have for you to place an order is by Telephone with a valid Visa or Master Card at either one of the numbers below. 1-877-809-5303 (toll free in the U.S.) (outside the U.S.) 313-271-9001 Telephone sales hours are: Monday-Friday 7AM-Midnight (est) Saturday-Sunday 9AM-5PM (est) Should you ever have trouble getting through at 1-877-809-5303 you can leave a Voicemail or send an eMail with your Phone # and a good time to reach you and someone will contact you for your order.

Mail Orders

The 2nd option we have for ordering is through the mail. This option allows you to pay with Visa, MasterCard, cash, check (payable to Theisen Clock & Novelty) or money order (U.S.P.S money orders are best) Just print the Order Form, fill it out and mail it to. Theisen Clock & Novelty 6405 Oak St Taylor, Mi 48180

eMail Orders

The 3rd option we have for ordering is through the eMail. This option allows you to pay with a valid Visa or Master Card. Just send us an eMail titled "Order" to skitch@theisenclock.com and iInclude the following...

The item(s) you are ordering The "ship to" address The billing address for the card you are using The credit card # The expiration date The 3 digit # from the back of the card.

For security we recomend breaking the credit card information into two parts and sending the expiration date and 3 digit # from the back of the card in a 2nd seperate eMail.

Contact Information

Phone (313) 271-9001 or toll free at... 1-877-809-5303

Address Theisen Clock & Novelty 6405 Oak St Taylor, Mi 48180

eMail skitch@theisenclock.com

Shipping Information

Shipping and Shipping Rates Most orders ship in less than 24 hours. Standard shipping via U.P.S Ground and U.S.P.S Parcel Post/First Class Mail. Priority Mail and Overnight options are available on request. Use the Rate Charts below as guides to determine applicable shipping charges for your order, Actual shipping charges are determined by size, weight and destination. See examples and Rate Guides below. Use the small item rate chart for... A couple of Clock inserts or a few packages of Silicone Bulbs Use the standard item rate chart for... All Desk Clocks, Small Lamps, Welcome Signs, Table Clocks and Wall Clocks up to 12" in Dia Use the large item chart for... Larger (12" to 18") Wall Clocks, Lamps, Serving Trays and multiple standard items Use the very large item chart for... 20" to 24" Wall Clocks as well as multiple large items like a pair of Lamps or a Cupboard Clock & Tavern Chalkboard Use the oversize item chart for... Oversize Clocks 24" to 38" The rate guides (linked above) though simplified here are built out of our experience with actual shipping rates over the past four years and will be very close to the actual rate you pay. We find this a more fair and more accurate than charging an arbitrary figure or a percentage of the dollar amount of the sale. If this information doesn't answer your question(s) send us an eMail or call toll free at 1-877-809-5303.

Privacy

It is the policy of Theisen Clock & Novelty to respect the privacy of its customers and the those doing business through this Website. As such, No information exchanged with Theisen Clock & Novelty will ever be sold, distributed or bartered in anyway to any other Party, Business or Entity. Theisen Clock & Novelty handles it's own Credit Card Processing with a real Terminal through an established Credit Card Processing company just as if you were buying Gas or shopping at Sears, so your Credit Card information is never compromised by fourth or fifth party Web processing. Note that all Card information is "blacked out" for shipping.

Trust

We realize that some of you are hesitant about buying online and with all the misinformation in the media about online shopping, there is little that can be done to bolster your faith in making a purchase. The few things we can do to possibly help you feel more comfortable with doing business with Theisen Clock & Novelty are... 1.) Provide you with a little background. Theisen Clock & Novelty is the product of four (plus) years of hard work, a little fun and a lot of frustration to get to this point. The original idea for this business came after finding out the Cutter Grinding Shop that Brian Theisen had worked at for 10 plus years was closing. Not wanting to start over on the bottom rung at a new shop, He decided to start on the bottom rung of his own shop by taking his long time (20 + years) hobby of Woodworking and applying the production skills learned as a Cutter Grinder and an earlier background in retail to start his own business... Thanks Jim ! 2.) Provide you with links alexa where you can find out a more Theisen Clock & Novelty as well as http://www.archive.org/ where you can verify that Theisen Clock & Novelty has been online since 2002 3.) Provide you with our contact information (above) and a link to AT&T's AnyWho Directory where you will be able to verify the contact information given above. 4.) Provide you with a link to Brians Personal Feedback Profile on eBay. he has personally been trading on eBay for five years now with only Positive Feedback, you can view my eBay ID Card here. If you will notice on the eBay ID Card, the little ID Verify symbol this shows that I have been ID Verified to trade on eBay. To be "ID Verified" means that Equifax checks the information you provide eBay to be sure that it matches the information on your Personal Credit Report. establishes your proof of identity so others will trust you as their trading partner, it shows eBay and your fellow eBay users that you are who you say you are.

About Returns

Returning items for refund Refunds may be given for items returned in the exact condition they were sent. However shipping and handling charges are not refundable. No refunds will be given on goods returned that have been used or damaged due to poor return packaging or shippment. Returns are subject to a 20% handling charge. All return/defect claims must be made within 30 days of purchase. Credits will be issued within 30 days of the end of the month in which an item has been returned.

Order toll free at...
1-877-809-5303

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